IDOI Message Center for Insurance-Related Issues

IDOI OFFICE LOCATIONS CLOSED UNTIL FURTHER NOTICE:

Due to ongoing COVID-19 concerns, office locations of the Illinois Department of Insurance are temporarily closed, as staff continues to work on a limited scale. Consumers can submit insurance complaints and external review requests electronically on this website, or call 866-445-5364. We are working to process and respond to complaints and external review requests as quickly as possible, but please understand that the response time to answer calls and process complaints may be extended. Thank you.

Electronic Filing

The Illinois Department of Insurance works to ensure that all insurance companies, HMOs, producers selling insurance in Illinois and other regulated entities obey state insurance laws. The Department provides consumer information and investigates complaints about companies and producers. Requests can be filed electronically via the Message Center where consumers can also check the status of requests and update information.

ATTENTION: A request for assistance may be filed by the covered individual (or parent/guardian for children under 18) or their authorized representative if specific written permission is provided. Any person who files a complaint or grievance under false pretenses may be subject to criminal or civil action as the law may allow.

Insurance Consumers

An insurance consumer is any person, business or legal entity that is covered by an insurance policy including HMO, health, life, property, business, automobile and other policies.

If this is your first time filing an insurance assistance request electronically, you must create a Consumer Message Center account.

Use the Message Center to request assistance with insurance related matters such as:
· Complaints
· External Reviews
· Inquiries & Questions

Message Center Login

If you are a consumer, health care provider, or other service provider and have already created a Message Center account, please login below.

Login to Message Center

email:

Password:

(forgot password?)

Health Care Providers

If you are a health care provider, please use Message Center to file complaints related to your patient's claims. Use the button below to create a special "Health Care Provider" account.

Use the Message Center to request assistance with insurance related matters such as:
· External Reviews
· Expedited External Reviews
· Prompt Pay Complaints

Note: While the Department encourages provider complaints as an avenue to assist health care providers and consumers and as a method to track market conduct of insurers and HMOs, complaints submitted by collection agencies who have bought the claims are not accepted.

Other Service Providers

A Service Provider is a business that is compensated directly or indirectly through insurance claims for services (other than medical) provided to parties covered by insurance policies.

Service Providers can file complaints related to insurance claims on behalf of their clients. Written authorization from the insured party must be provided.

Note: While the Department encourages provider complaints as an avenue to assist service providers and consumers and as a method to track the market conduct of insurers, complaints submitted by collection agencies who have bought the claims are not accepted.

Fillable Forms - submit electronically or mail

Choose the appropriate form below based on the type of insurance.

The forms are also available on the Illinois Department of Insurance website: http://insurance.illinois.gov. If the form does not load, check your popup blocker.

Auto/Home/Property/Commercial Complaint Form — English | Spanish
Appointment of Authorized Representative — English | Spanish
Consumer Health Care Complaint Form — English | Spanish
Life Annuity Complaint Form — English | Spanish
Life Policy Finder Form
Provider Health Care Complaint Form
Workers’ Compensation Complaint Form

Disponible en Español

When your completed form is received, the Department will initiate an investigation, assign a file number and notify you. Please use this number on all future correspondence with this Department.

Please allow four to six weeks for completion of our investigation.

For more information, about the complaint process: Understanding the Complaint Process
For more information about external reviews: External Review

Complaints filed with the Department are confidential records and will only be released to the policyholder, insured or enrollee (or their designee) who originated the complaint or the party against whom the complaint has been filed. Privacy Notice